Return & Refund Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
Returns are accepted within 7 days of delivery.
Products must be unused, in original packaging, and with all accessories included.
Certain items (like customized or discounted products) may not be eligible for return.
Return Process
Contact our support team at support@familia.example with your order ID and reason for return.
Our team will verify and share return instructions.
Once the returned item is received and inspected, we will notify you about the status of your refund.
Refunds
Approved refunds will be Credited within 5–7 business days via your original payment method.
Shipping fees (if any) are non-refundable.
Exchange
If you receive a defective or wrong item, we’ll replace it at no extra cost.
Contact Us
For any questions about returns or refunds, please reach out at support@familia.example.