Shipping Policy

At Familia, we strive to deliver your products safely and on time.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• You will receive a confirmation email with tracking details once your order is shipped.

Delivery Time

• Standard delivery time: 3–7 business days (depending on your location).

• Delays may occur during holidays, strikes, or unforeseen events.

Shipping Charges

• Free shipping may be available on selected orders or promotions.

• Shipping charges (if applicable) will be displayed during checkout.

Order Tracking

You can track your order using the tracking ID provided via email or SMS once the order is dispatched.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging.